Privacy Statement

This Privacy Policy explains how we collect, use and protect information when you use KSI Casino services. We respect your privacy and are committed to handling personal information responsibly. This page describes the types of data we collect, why we need it, how we keep it safe and the choices available to you.

Types of data we collect

We collect information you provide directly and technical information automatically generated when you use our site or apps.

Personal data

This includes account details you supply when registering, such as name, date of birth, contact details and identity documents where required for verification. We also collect payment details and correspondence you send to our support team.

Technical data

We collect device and connection information, including IP address, browser type, device identifiers, operating system and log data about your interactions with our services. This helps us maintain secure and functional services.

Transactional data

We record account activity and transaction information such as deposits, withdrawals, bets, game history and bonus use. This data supports payments, fraud prevention and compliance checks.

Use of information

We use collected data to operate and improve our services, to process payments and withdrawals, to verify identity and eligibility, and to detect and prevent fraud and abuse. We may use information to fulfil legal obligations, to respond to enquiries and to send service-related messages. We do not use your data for purposes beyond those you would reasonably expect without additional consent.

Data protection practices

We apply appropriate administrative, technical and physical safeguards designed to protect personal information from unauthorised access, loss or misuse. Access to personal data is limited to staff and service providers who need it to perform their roles. Where we rely on third parties to process data, we require suitable contractual protections.

Cookies and tracking technologies

We use cookies and similar technologies to provide and personalise services, to remember preferences and to analyse site performance. You can manage cookie preferences through your browser settings. Blocking certain cookies may affect functionality or your ability to sign in.

User rights

You have rights to access the personal data we hold about you and to request correction or restriction where appropriate. You may object to certain processing and, where applicable, request a copy of your data in a portable format.

Access, correction and deletion of data

To access, correct or request deletion of your personal information, contact our support team through the account settings or the in-app help tools. We will respond to valid requests within a reasonable timeframe and retain necessary records as required by law and for legitimate business purposes.

Information sharing and third parties

We share information with service providers who support payments, identity verification, fraud prevention, analytics and hosting. We may also disclose data when required by law or to protect our rights. We do not sell your personal information.

Privacy policy updates

We may update this policy to reflect changes in our practices. We will publish revisions on this page and indicate the date of the latest update. Continued use of our services after changes indicates acceptance of the revised policy.