KSI Casino Responsible Gambling

We are committed to safer gambling and to helping players keep play enjoyable and under control. Our aim is to protect players by offering clear information, practical tools and straightforward routes to get support if play becomes a concern. Below you will find the principles we follow, the account controls available and advice on spotting and managing risky play.

Player protection principles

We place player safety at the centre of our service. We apply simple checks to promote responsible play, act quickly if we identify risky behaviour and provide transparent options so customers can manage how they use their account. Our approach is supportive, non-judgemental and focused on practical steps you can take yourself.

Activity-control tools

We provide a range of tools you can use instantly from your account settings. These are designed to give you control over the time and money you spend.

Deposit limits

You can set daily, weekly or monthly deposit limits. Limits can be lowered immediately and increased after a cooling-off period to make changes deliberate. Setting a deposit limit puts a clear cap on how much you can add to your account.

Loss limits

Loss limits let you restrict how much you can lose in a defined period. This helps prevent chasing losses and keeps spending within a budget you are comfortable with.

Time limits and session tools

Set session time limits, receive automatic reminders and use forced breaks to step away. We also offer timeout options if you need a short pause and full self-exclusion for longer-term breaks.

Self-exclusion and account breaks

If you need to stop completely, you can self-exclude for set periods. Self-exclusion blocks access to your account and related services and removes promotional communications. You can also request an account closure if you prefer.

Recognising signs of problematic behaviour

Watch for signs such as spending more than planned, chasing losses, neglecting commitments, borrowing to gamble or hiding play from others. If you notice these changes in yourself or someone you care about, consider using limits, taking a break or seeking support.

Tips for maintaining control

Set realistic deposit and time limits, stick to a pre-agreed budget, only gamble with money you can afford to lose and avoid gambling as a way to deal with stress. Use account reminders and timeout tools to keep play deliberate and measured.

Professional help and support organisations

If you need further support, speak to a trusted person and consider contacting specialist organisations such as GamCare, GambleAware or using the national self-exclusion service. These organisations can provide confidential advice, assessment and access to professional treatment. If you are in immediate distress, contact local emergency services or your GP.